Legal
Platform terms of service
Last updated: 5 September 2026
These terms explain how organisations and users can access and use the Wharvex platform. They apply to workspace access, marketplace features, public pages, integrations, subscriptions, and related platform services.
1. Agreement and account authority
These terms govern access to and use of the Wharvex platform. By creating an account, signing in, or using any workspace, you agree to these terms and our Privacy Policy. If you accept on behalf of an organisation, you confirm you are authorised to bind that organisation. You must provide accurate account information, keep credentials secure, and notify us promptly of suspected unauthorised access.
2. Platform provider role
Wharvex provides software infrastructure for logistics, sourcing, and operations coordination. Unless expressly agreed in a separate written services agreement, Wharvex is not the freight forwarder, carrier, customs broker, warehouse operator, supplier, manufacturer, sourcing agent, or insurer displayed in tenant records or marketplace profiles. Each tenant is solely responsible for the services it advertises, quotes, contracts, and delivers.
3. Tenant responsibility
Each tenant controls its own workspace setup, users, permission sets, customer and supplier relationships, public content, and connected systems. Tenant owners and administrators are responsible for assigning least-privilege access, removing access when no longer required, and ensuring that uploaded or processed data can be lawfully used.
4. Subscriptions, plans and billing
Pricing, included capabilities, usage limits, billing periods, renewal terms, taxes, and cancellation rules are defined by the selected plan and any applicable order form. Plan upgrades or downgrades may change available features and limits. Incurred fees remain payable. Late or unpaid invoices may result in restricted, read-only, paused, or suspended access until payment is resolved.
5. Acceptable use
You must not misuse the platform, bypass security controls, attempt unauthorised access, upload malicious code, submit unlawful content, infringe third-party rights, misrepresent marketplace offerings, or interfere with service availability. Access credentials, API keys, automations, and integrations must be used only within their authorised scope.
6. Data and privacy
As between Wharvex and each tenant, the tenant remains responsible for its business data and its compliance obligations. You grant Wharvex the limited rights necessary to host, process, secure, back up, and transmit data solely to operate and improve the platform. Personal information is handled in accordance with the Privacy Policy and applicable law.
7. Integrations and third parties
Third-party systems and services (including carriers, customs brokers, payment providers, domain/DNS providers, and apps) are governed by their own terms and operational availability. Wharvex may provide technical connectivity but does not control, endorse, or warrant third-party services, outputs, or uptime.
8. Marketplace and public websites
Marketplace profiles, listings, rates, and public website content are published by independent tenants. Inclusion in search results or marketplace pages is not a Wharvex endorsement, guarantee, or certification of performance. Customers should complete their own commercial and operational due diligence and contract directly with the selected provider.
9. Availability and changes
Wharvex may update, maintain, secure, and evolve platform functionality. We may schedule maintenance windows and implement urgent changes for security, legal, reliability, or abuse-prevention reasons. Where practicable, we provide notice of material changes and planned disruptions.
10. Suspension, termination and export
A tenant may stop using the service subject to any active billing commitment period. Wharvex may suspend or terminate access for non-payment, security risk, unlawful use, or material breach of these terms. After suspension or termination, data access and retention follow the applicable lifecycle policy and plan settings. Tenants should export required data before retention periods expire.
11. Intellectual property
Wharvex and its licensors retain all rights in the platform, software, documentation, UI, and trademarks. Tenants retain rights in their own data, branding, and published content. If you provide feedback, suggestions, or feature requests, Wharvex may use them to improve the platform without obligation to compensate, and without disclosing tenant-confidential content.
12. Disclaimers and liability
The platform is provided to support coordination and visibility and does not replace legal, customs, tax, accounting, safety, or compliance advice. To the maximum extent permitted by law, Wharvex disclaims indirect and consequential loss, and total liability is limited to the extent stated in the applicable subscription or order terms. Nothing in these terms excludes non-excludable statutory rights.
13. Contact
Questions about these terms can be sent to admin@wharvex.com. Wharvex is operated by Knewton Consulting Pty Ltd (ABN 35 631 230 423).