Privacy Policy

We collect information you provide directly to us, including:

• Personal information (name, email, phone number, company name)

• Business and tenant information (organisation, operational records and workspace configuration)

• Subscription and billing information (payment details are processed by payment providers)

• Communication data (emails, support tickets, chat messages)

• Usage data (how you interact with our platform)

We use the information we collect to:

• Provide, maintain, and improve our services

• Process your transactions and send related information

• Send you technical notices, updates, and support messages

• Respond to your comments, questions, and customer service requests

• Communicate with you about products, services, and events

• Monitor and analyse trends, usage, and activities

• Detect, prevent, and address technical issues and fraudulent activity

We may share your information in the following circumstances:

• With vendors, consultants, and service providers who need access to perform services

• With infrastructure, integration and support providers used to operate the SaaS platform

• With external services selected or authorised by your workspace owner

• In response to legal requests or to comply with applicable laws

• To protect the rights, property, and safety of Wharvex, its tenants and platform users

• With your consent or at your direction

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Security measures include:

• Encryption of data in transit and at rest

• Regular security audits and updates

• Access controls and authentication

• Secure payment processing through certified providers

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing communications

• Request a copy of your data

• Object to processing of your information

• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at admin@wharvex.com

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings. For more information, see our Cookie Policy.

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information receives adequate protection.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

If you have any questions about this Privacy Policy, please contact us:

Email: admin@wharvex.com

Phone: +61 (0) 470 483 920

Address: Sydney, NSW, Australia